Privacy is important to Hotel Kruller. We respect and protect your information. In addition, we make every effort to ensure that your information is safe with us. Because of full transparency with our guests, we have therefore formulated and implemented a policy regarding the processing of personal data itself, its purpose as well as the possibilities for data subjects to exercise their the rights as best as possible. Our employees are bound by strict privacy regulations and are constantly monitored accordingly.
When executing agreements, we naturally work with partners, such as service providers. Hotel Kruller only works with reliable partners who apply the same privacy standards. Your personal data is only provided, when really necessary and under strict privacy conditions.
Grand Café Hotel Kruller handles your data according to the new European regulations (General Data Protection Regulation). We always use your personal data in accordance with this privacy statement. We have drafted a questions in which you can read exactly how we handle your personal data and how it is used, processed and secured.
For all additional information on the protection of personal data, please visit the website of the Authority for Personal Data.For general questions or complaints regarding this Privacy Statement, please contact Sonja Theunissen at email info@kruller.nl.
Table of Contents
1. What exactly is personal data?
2. What data does Hotel Kruller collect and how is it used?
3. Where does Kruller store my data?
4. How long will my personal data be stored?
5. What are your privacy rights?
6. Changes
7. Disclaimer
8. Hyperlinks
1. What exactly are personal data?
Your data are collected by Hotel Kruller Personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is considered to be one who can be identified, directly or indirectly, in particular by means of an identifier such as a name, an identification number, location data, an online identifier or one or more elements characterizing physical, physiological, genetic, psychological, economic, cultural or social identity
We use the following data categories:
Personal identification information
Name, address, city, zip code, email address, phone number, email, signature, social media username, customer number, account number
Personal characteristics
Age, gender, date of birth, marital status, nationality, occupation, education, personal interests, leisure activities, family composition, relationships, memberships
Electronic identification data
IP address, cookies, IMEI, MAC address
Communication data
Records from face-to-face contacts, contacts via phone, email, app, letter, records of conversations about products and services, records of complaints and inquiries
Financial data
Bank account and payment history
Data on products and services
Products and services purchased, interests in products and services
Special personal data
Data mentioned in Article 9 of the General Data Protection Regulation
Other personal data
User-id and password, citizen service number, national registration number
2. What data does Hotel Kruller collect and how is it used?
When you sign up for one of our services, we ask you to provide personal data. This data is used to perform the service. You provide us with your data when you check in with us, complete a survey or when you sign up to receive newsletters, for example. Furthermore, we receive your data through the websites, the booking system as well as through social media.
We process personal data in order to (be able to) fulfill the agreement with you. This allows us to manage your bookings and provide you with relevant information. If you wish, you will receive regular marketing messages from us, via newsletters or otherwise. We measure your satisfaction and seek solutions if you are not (entirely) satisfied. For the purpose of our product development, we keep statistics. This helps us to maintain the relationship with you as well as to acquire new customers. Analyzing and examining personal data is necessary to develop and improve our products and services; in short, to serve you (even) better.
We do not share your personal data with third parties unless it is necessary for the performance of the agreement or internal business operations. Your personal data is never offered for sale by us.
In order to send newsletters (by name), Hotel Kruller shares first and last names and email addresses with Mailchimp (certified processor). Mailchimp uses this data to send and name the newsletter. In addition, Mailchimp provides insights into who opens the newsletters and what people click on. The storage of your data is indefinite. In fact, you can unsubscribe whenever you want via the link at the bottom of the newsletters or by sending an email to info@kruller.nl
Grand Café Hotel Kruller makes use of Google Analytics. For this purpose, IP addresses and accounts are linked to actions on our websites. This data is taken outside the EU.
3. Where does Kruller store my data?
Partly for the sake of your personal data, we ensure safe and sound business practices. The data is stored on Hotel Kruller’s own secure servers or those of a third party. We will not combine this data with other personal data in our possession.
Because the transmission of information over the Internet is not completely secure, we and the third parties with whom we work cannot guarantee the security of your data transmitted to our website. Any transmission is therefore at your own risk.
Occasionally, our websites contain links to websites of our partner networks. If you follow a link to any of these websites, please be aware that these websites have their own privacy policies and therefore we are not responsible or liable for these policies.
When you send e-mail or other messages to us, we may retain those messages. Sometimes we will ask you for your personal information relevant to the situation at hand. This enables us to process your inquiries and respond to your requests. The data is stored on Hotel Kruller’s own secure servers or those of a third party. We will not combine this data with other personal data in our possession.
At the bottom of each mailing you will find the option to edit your information or to unsubscribe.
4. How long will my personal data be kept?
The data collected by Hotel Kruller are used and kept for the duration stipulated by law. We keep your personal data no longer than necessary for the purpose for which we hold the data. That is to meet your wishes and needs or to comply with our legal obligations. Once we no longer need your data, it is deleted from our systems or anonymized so that your identity can no longer be derived from it.
We retain personal data relating to a customer seven years after the relationship has ended. Personal data of potential customers who have not yet been contacted are retained six months after collection. Personal data of potential customers who have indicated a desire to contact us will be retained for two years.
We will retain your information for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. We are required by applicable administrative requirements to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable term. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.
5. What are your privacy rights?
It is important to us that you have control over your personal data. You can exercise this control through the following rights:
– Right to information
– Right to access
– Right to correction
– Right to be forgotten
– Right to object to marketing and profiling
– Right to withdraw your consent
– Right to data portability
– Right to disable cookies
– Right to complain
Pursuant to Article 13 (2) (b) AVG, everyone has the right to access and rectify or delete their personal data or restrict the processing concerning them, as well as the right to object to processing and the right to data portability. You can exercise these rights by contacting us at info@kruller.nl
Any such request should be accompanied by a copy of a valid identification document, on which you have affixed your signature and indicating the address at which you can be contacted. Within 1 month of the request submitted, you will receive a response to your request. Depending on the complexity of the requests and the number of requests, this deadline may be extended by 2 months if necessary.
6. Changes
This Privacy Statement is dated October 29, 2019. Any changes or additions to the Privacy Statement will be made public immediately.
7. Disclaimer
Despite the careful composition of this website, no rights can be derived from information and/or images published on this website. All prices on the website are quoted in euros (€), whereby all price and other changes are reserved.
The documents and related graphics published on this website may contain technical inaccuracies or typographical errors. Hotel Kruller reserves the right to independently make improvements and/or changes to the information. If inaccuracies are brought to our attention, efforts will be made to correct them as soon as possible.
Grand Café Hotel Kruller accepts no liability for any problems that may arise as a result of the use of this website or any websites linked to it. In no event shall Hotel Kruller be liable for any special, indirect or consequential damages, or any damages resulting from inability to use, loss of data due to the use or performance of documents or information available on this website.
How you connect to the website is your own responsibility. It is up to you to take all appropriate measures to protect your equipment and your data from, among other things, virus attacks on the Internet. You are also solely responsible for the websites and data you access on the Internet.
Grand Café Hotel Kruller strives to prevent interruptions due to technical errors as much as possible. However, some data or information on our site may be created or structured in files or file formats that are not error-free.
8. Hyperlinks
On this website published by Hotel Kruller you will find a number of links to other websites. However, Hotel Kruller cannot take responsibility for the personal data you leave with these partners. For how our partner handles personal data, please read the privacy statement of the website referred to.
There are additionally websites that link to this website by hyperlink or otherwise. These websites are operated by parties other than Hotel Kruller. HoteI Kruller therefore does not wish to take any responsibility for personal data left with these partners. For the manner in which the partner site in question handles personal data, please read the privacy statement of the website that links to this site.
