Frequently asked
questions.

We’ll send you a message when your room is ready, no later than 3:00 p.m. Our hotel front desk is staffed until 3:00 p.m. at the latest. You’ll check in using a key locker. If you arrive earlier, feel free to drop off your luggage and enjoy Otterlo and the surrounding area.

Hotel Kruller offers accommodations, breakfast, and fully catered (multi-day) meetings. Brasserie Otterlo, also known as “BO,” is located on the ground floor. To make a reservation, “BO” invites you to visit its website directly: www.brasserieotterlo.nl

All rooms are equipped with a Nespresso machine and a kettle. There is no refrigerator in the rooms.

Unfortunately, our accommodations do not have an elevator. So your first climb in the Veluwe will be here with us. Of course, we’ll be happy to help you with your luggage.

There are plenty of bikes available for rent from our sports-minded partners, Geerts Tweewielers and De Veluwe Specialist. They’ll be happy to provide you with a standard bike or e-bike via an online reservation, and mountain bikes and cargo bikes are also available. If you’re staying at our hotel, we’ll provide you with a map showing the bike route junctions.

We have a lockable bike shed at the back of the hotel, behind our parking lot.

Our hotel is accessible via the Ede-Wageningen train station and the Arnhem Centraal train station. From there, take the bus to the Otterlo Centrum stop; our hotel is located 100 meters down Dorpsstraat. From Ede-Wageningen, take bus 108 toward Apeldoorn, and from Arnhem Centraal, take bus 105 toward Barneveld.

Absolutely! Please let us know what you’d like to give as a gift, the recipient’s name, the giver’s name, and the billing address. Finally, please provide the address where we can send the gift card.

We can arrange anything! All we need to know is your budget and what you have in mind. To give you a few ideas: a bouquet of flowers, a bottle of wine, a homemade cake, balloons, a picnic basket for a day out, etc.

Pets are very welcome at our hotel. However, we do charge a fee of 19.50 per pet per night.

Dogs are welcome at Brasserie Otterlo during the day, provided they are on a leash and remain at your table. Dogs are not welcome at Brasserie Otterlo in the evening during dinner.

You can cancel your reservation at any time. The closer the cancellation is to your arrival date, the higher the cancellation fee.

This agreement is subject to the Uniform Terms and Conditions for the Hospitality Industry (UVH). These terms also include the cancellation, no-show, and payment (including deposit) policies. We operate under the following exceptions:

Private Rooms
Single rooms (with or without breakfast):

• • Cancellation of the entire reservation is free of charge up to 2 days before arrival.

Private groups (10 or more guests)

• For cancellations made more than 1 month before arrival, we charge 35% of the reservation total
• For cancellations made more than 14 days before arrival, we charge 60% of the reservation total
• For cancellations made more than 7 days before arrival, we charge 85% of the reservation total
• For cancellations 7 days or fewer before arrival, we charge 100% of the reservation total

Business Groups
Cancellation of the entire event:

• No charges for cancellations made more than 2 months before arrival
• For cancellations made more than 1 month before arrival, we charge 35% of the reservation total
• For cancellations made more than 14 days before arrival, we charge 60% of the reservation total
• For cancellations more than 7 days before arrival, we charge 85% of the reservation total
• For cancellations 7 days or fewer before arrival, we charge 100% of the reservation total

Cancellation of Individual Participants Within a Corporate Group

• We must receive the final number of participants per session no later than 1 week before the start date; this number is binding for invoicing purposes.
• Cancellations of individual participants (up to a maximum of 10% of the total number of participants) made up to 1 week before arrival are free of charge; for cancellations made between 1 week and 3 days before arrival, we will charge 35%; and 100% of the meeting package fee will be charged for cancellations made 2 days or less before arrival.

You can read Hotel Kruller’s privacy statement on our website or upon request.